Frequently asked questions

Casa Legame creates fine objects for dogs—sculptural vessels designed to belong in the room, not beside it. Each form draws from architecture, material, and the rituals of home.

Legame is the Italian word for a bond or connection. The name reflects the relationship between people, their homes, and the animals who share them.

Our current vessels are designed for dogs and cats unless a product page states otherwise. Always choose a size and form appropriate for your animal and use the piece only as described.

No two pieces of natural stone are identical. Veining, color, mineral markings, texture, small pits or fissures, and tonal movement will vary. These are characteristics of the material—not flaws—and are part of what makes each vessel singular.

Natural variation is not a defect. A structural crack, sharp break, instability, manufacturing failure, or material issue that makes a piece unsuitable for its stated use may be a defect. Send photographs to hello@casalegame.com if you are unsure.

Hand wash with a soft cloth or non-abrasive sponge and a mild, pH-neutral soap. Rinse thoroughly and dry with a soft cloth. Do not use bleach, acidic cleaners, abrasive powders, scouring pads, or harsh chemicals. Unless the product page expressly says otherwise, do not place the piece in a dishwasher, microwave, oven, or freezer.

Natural stone is porous and may change subtly with use. Clean spills and residue promptly, avoid acidic substances, and follow the care card included with the piece. Our vessels are left unsealed, so the stone may absorb and change subtly over time.

Set it on a stable, level, protected surface. Lift it with both hands rather than sliding it, and keep it away from edges. Because stone is heavy and can chip or damage a surface if dropped, handle it deliberately.

Stop using it for your pet. A chipped or cracked edge may become sharp or collect residue. Email hello@casalegame.com if the damage was present on arrival; otherwise, dispose of or repurpose the piece safely.

Refer to the dimensions and capacity listed on each product page, and consider your dog’s size, muzzle, posture, and normal portion. If you are between sizes, contact hello@casalegame.com before ordering.

The current processing or production estimate appears on the product page and in your order confirmation. Delivery timing shown at checkout is a carrier estimate. If a material delay occurs, we will contact you with a revised estimate and any cancellation option required by law.

When tracking is available, we will email it after the order ships. Tracking may take up to 24 hours to update after the carrier receives the package.

Email hello@casalegame.com as soon as possible. We will help when we can, but changes and cancellations are not guaranteed after fulfillment, sourcing, personalization, or production has begun. Once work has begun or the order has shipped, the purchase is final except where required by law.

Not at this time—but stay tuned.

Check the tracking details and delivery location, then contact the carrier and hello@casalegame.com. We will help review the shipment, but carrier investigations and replacement eligibility depend on the circumstances and applicable law.

All Casa Legame products are final sale and are not eligible for return or exchange. If an item arrives damaged, defective, or different from what you ordered, email hello@casalegame.com promptly so we can review the issue. This policy does not limit rights that cannot lawfully be excluded.

Do not return an item unless Casa Legame instructs you to do so. If a return is required for a confirmed damaged, defective, or incorrect item, we will provide a prepaid return label or other appropriate instructions.

Keep the item and all original packaging, and email hello@casalegame.com as soon as possible—ideally within 48 hours of delivery. Include your order number, a short description, and clear photographs of the item, carton, internal packaging, and shipping label. Do not use, wash, repair, discard, or return the item until we provide instructions.

No. All products are final sale. If an item arrives damaged, defective, or incorrect, email hello@casalegame.com and we will determine the appropriate resolution after reviewing the claim.

If a refund is approved for a damage, defect, or incorrect-item claim, it is generally issued to the original payment method within 7–10 business days after approval or, if a return is required, after the item is received and inspected. Your bank or card issuer may need additional time to post the credit.

A portion of every Casa Legame purchase supports animal-rescue organizations, helping more animals find their way home. Visit our Giving page for the current approach and featured organizations.

No. A purchase from Casa Legame is not a charitable contribution and is not tax-deductible to the customer.

No account is required unless the checkout experience states otherwise. Creating an account may make it easier to review orders and save preferences.

Use the unsubscribe link at the bottom of any marketing email. We may still send non-promotional messages about your orders, account, or customer-service requests.

Email hello@casalegame.com with the subject line “Privacy Request”, or visit our Privacy Policy. Include the state or country where you live and the right you wish to exercise.

Email hello@casalegame.com. We aim to respond within 48 business hours.