Privacy Policy

This Privacy Policy explains how Casa Legame LLC doing business as Casa Legame (“Casa Legame,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit casalegame.com, place an order, create an account, contact us, subscribe to communications, or otherwise interact with us.

1. Information we collect

Information you provide

• Contact information, such as name, email address, telephone number, billing address, shipping address, and gift-recipient information.

• Order and transaction information, such as products viewed or purchased, order history, damage claims, replacements, refunds, discounts, and delivery details.

• Account information, such as login credentials and saved preferences.

• Customer-care information, such as messages, photographs, damage claims, product questions, reviews, survey responses, and other correspondence.

• Marketing preferences and information you choose to provide for newsletters, waitlists, events, or promotions.

• Personalization or order-note information, which may include a pet’s name or other details you voluntarily submit.

Information collected automatically

• Device and network information, such as IP address, browser, device identifiers, operating system, and approximate location derived from IP address.

• Usage information, such as pages viewed, searches, links clicked, referring pages, time spent, cart activity, and interactions with emails or advertisements.

• Cookie and similar-technology information used to keep the site functioning, remember preferences, understand performance, prevent fraud, and—where enabled—measure or personalize marketing.

Payment information

• Payments are processed by Shopify, payment networks, and payment providers. We may receive limited transaction information, such as payment status and card type, but generally do not receive or store a full payment-card number.

2. Sources of information

We collect information directly from you; automatically from your device; from Shopify and service providers that support our store; from shipping, payment, fraud-prevention, analytics, and marketing partners; and from social platforms or other third parties when you interact with Casa Legame through those services.

3. How we use information

We use personal information to:

• Provide the site, process payment, fulfill and deliver orders, send transaction messages, and manage damage claims, replacements, or refunds.

• Create and manage accounts, remember preferences, and provide customer care.

• Maintain product, order, tax, accounting, and business records.

• Protect customers and the business, detect fraud or misuse, secure the site, and enforce our terms.

• Improve products, services, content, navigation, merchandising, and customer experience.

• Send marketing communications where permitted and measure their effectiveness.

• Comply with law, respond to lawful requests, establish or defend legal claims, and complete a business transaction such as a financing, merger, or sale.

• Carry out any other purpose disclosed to you at the time of collection or with your consent.

4. How we disclose information

We may disclose personal information to:

• Shopify and ecommerce providers that host and operate the store.

• Payment processors, banks, fraud-prevention providers, shipping carriers, fulfillment partners, and customer-support tools needed to complete an order.

• Email, analytics, advertising, cookie-consent, and technology providers that help us operate and understand the site.

• Professional advisors, insurers, auditors, accountants, and legal counsel.

• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or security.

• A buyer, investor, lender, successor, or other party in connection with a proposed or completed corporate transaction.

• Other parties at your direction or with your consent.

Service providers may process information on our behalf. Some third parties act independently and control their own use of information; their privacy notices apply to their activities.

5. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its commerce services and, depending on the services and settings enabled, may process information across merchants. To learn more about Shopify’s handling of consumer data, review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

6. Cookies, analytics, and advertising

We use cookies and similar technologies for functions such as cart operation, account access, security, preferences, analytics, and marketing. You can manage non-essential cookies through [COOKIE SETTINGS LINK] and browser settings. Blocking some cookies may affect site features.

We do not sell personal information for money. However, some analytics or advertising activity may be considered a “sale,” “sharing,” or targeted advertising under certain U.S. privacy laws. Where applicable, you may opt out through [YOUR PRIVACY CHOICES LINK], by contacting hello@casalegame.com or through a legally recognized browser signal such as Global Privacy Control.

7. Marketing communications

You may unsubscribe from marketing email by using the unsubscribe link in the message. If SMS marketing is offered, you may opt out as stated in the message. Even after opting out of marketing, we may send non-promotional messages about orders, security, accounts, or customer service.

SMS/text messaging. If you provide a mobile number and opt in to text messages, you consent to receive recurring automated marketing and transactional text messages from or on behalf of Casa Legame at the number provided. Consent to receive marketing texts is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to cancel or HELP for help. Carriers are not liable for delayed or undelivered messages. Even after opting out of marketing texts, we may send non-promotional messages about your orders, account, security, or customer-service requests.

8. Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including to complete orders, maintain records, resolve disputes, prevent fraud, comply with tax and legal obligations, and enforce agreements. Retention varies by record type and applicable law. We may retain de-identified information that can no longer reasonably identify you.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security. Use a unique password and contact us if you believe your account or information has been compromised.

10. Your privacy choices and rights

Depending on where you live and subject to legal exceptions, you may have the right to:

• Know or confirm whether we process your personal information and access it.

• Request correction or deletion.

• Receive a portable copy of certain information.

• Opt out of targeted advertising, sale or sharing, and certain profiling.

• Limit or withdraw consent for certain processing where consent is the legal basis.

• Appeal a decision on a privacy request.

• Receive equal service and not be discriminated against for exercising a privacy right.

To make a request, email hello@casalegame.com with the subject line “Privacy Request”. Describe the right you wish to exercise and the state or country where you live. We may verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct verification.

If we deny your request, you may appeal by emailing hello@casalegame.com with the subject line “Privacy Appeal” and explaining why you believe the decision should be reconsidered. We will respond within the period required by applicable law.

11. Children

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact hello@casalegame.com so we can review and delete it as appropriate.

12. International visitors and transfers

Casa Legame and its providers may process information in the United States and other countries where they operate. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for cross-border transfers.

13. Changes to this Policy

We may update this Privacy Policy to reflect changes in law, technology, services, or business practices. We will post the revised Policy with a new “Last updated” date and provide additional notice when required.

14. Contact us

For privacy questions or requests, contact hello@casalegame.com or write to Casa Legame LLC, d/b/a Casa Legame, PO Box 1029, Litchfield, CT 06759.